Refund and Returns Policy

General Requirements

• Items must be returned within 30 days of purchase
• Products must be unused and in original packaging
• Proof of purchase is required (invoice or order confirmation)

The Mikki Device™

Specific Return Guidelines

The Mikki Device has the following return guidelines:

• The Mikki Device™ Sever's Solution kit is backed by a 60-day money-back guarantee, starting from the date your child receives the orthotics (not the purchase date).
• To give the device a fair chance to work, we ask that your child wear it consistently for at least 4 weeks. If your child still hasn't experienced relief from Sever's disease symptoms after that trial period and within the 60-day window, contact us to begin a return.
• Returns are subject to a 15% restocking fee, which covers the lab and custom-molding costs already incurred in producing the device.

Other Orthotics

Standard Return Policy

• This covers the Andy Device and any other custom orthotic we provide (for sesamoiditis, in-toeing, and similar conditions).
• Because these devices are custom-molded to your child's foot, and orthotic success depends on many factors outside our control — activity level, how consistently the device is worn, footwear, growth, and any co-existing conditions — we're not able to offer a money-back success guarantee on this category.
• We do stand behind the craftsmanship of the device itself: any orthotic with a manufacturing defect will be repaired or replaced at no cost.
• Outside of a manufacturing defect, custom orthotics in this category are final sale once molded, since they can't be resold or reused for another child.

Bracing Products

Bracing Return Guidelines

• This covers the Sever's night splint, the toe-walking brace, and similar stock-sized bracing products.
• Because braces aren't custom-molded, we can offer more flexibility than with custom orthotics:
  • Defects: Any brace with a manufacturing defect will be replaced at no cost.
  • Sizing: If a brace doesn't fit — or the wrong size was ordered — we'll exchange it for the correct size at no additional cost, as long as the brace shows no signs of wear, within the 60-day window after receiving your brace.